All clients of Turning Point have the following Personal Rights:
- The right to be informed of his/her rights in a language he/she understands and to receive a written statement of these rights.
- To be treated with consideration, dignity and respect and not to be discriminated against regardless of race, spiritual beliefs, sex, ethnic origin, sexual orientation, age, socioeconomic status, or handicap at any time during the treatment process.
- To send and receive personal mail while in the residential treatment programs, unopened, and when requested, given assistance in reading and writing correspondence.
- To not be deprived of any constitutional civil and/or legal rights by reason of admission to the facility. Is encouraged and assisted throughout his/her stay to exercise rights as a client and citizen.
- To be free from mental and physical abuse, exploitation, retaliation, humiliation or neglect and from chemical and physical restraints.
- To the security of his/her personal property as well as to use his/her own clothing while in residential treatment, unless to do so would infringe on the rights of other clients.
- To examine and receive an explanation of any bill he/she may receive regardless of the course of payment.
- To be free from financial or other exploitation.
- To retain the services of his/her own personal physician, at his/her own expenses or under a third party system.
All clients of Turning Point have the following Rights Related to Treatment at Turning Point
- To be informed of the nature of the care and treatment he/she will receive, including discharge plans and referral, as appropriate.
- To expect that all communications and record keeping pertaining to his/her care be treated as confidential, including medical exams and other treatment records.
- To be informed of the cost of the services provided.
- To be informed of the rules and regulations of the program.
- To be informed of the professional staff members responsible for his/her care, their professional status, and staff relationship.
- To participate in the development of his/her treatment and discharge plans in accordance with program policies and procedures.
- To be informed about their progress, or lack of it, in meeting treatment goals and to be provided the interventions and opportunity to make improvements.
- To participate in a clinical discussion related to behavioral contracts and decisions regarding administrative discharge; to understand the clinical issues and their treatment options.
- To have the opportunity to participate in all elements of the residential program: recreational daily supervised walks, under the least restrictive conditions in accordance to the facility policy and as long as the participation would not infringe on the rights of others.
- To expect a response to a request for additional services and information with regard to treatment which is received onsite, to be fully informed on all referral sources, personal treatment, transporting, time of appointments and reason for procedure /treatment.
- To have necessary, offsite appointments while in residential treatment, phone use, personal visits as written in the treatment plan or indicated by the Primary Counselor as appropriate; being guided by the rules and regulations of the facility.
- To receive literature, attend meetings, and meet with representatives of Alcoholics Anonymous and other support groups.
- To be informed that Turning Point has the right and responsibility to terminate services in accordance with professional standards and reasonable notice as stated in specific procedures.
- To refuse treatment, including medications, and to be informed of the medical consequences of his/her actions and to obtain from the physician complete current information concerning his/her treatment in terms the client can be expected to understand.
- To review his/her record according to the Turning Point procedures.
- To initiate a complaint or grievance including means of requesting a review of the complaint.
- To be provided treatment services regardless of religious beliefs, or refusal to participate in religious activities. If Turning Point’s practices are in conflict with the client’s religious beliefs, the client has the right to be referred to treatment services of equal or greater value.
Grievance by a Client or Family Member
POLICY: Turning Point shall provide a process for clients and family members to express their concerns effectively and provide a resolution to the issues in an organized and fair manner.
PURPOSE: To be responsive to the needs and concerns of both clients and family members.
To provide an effective and acceptable means to bring problems and complaints to the attention of Management.
A grievance is the feeling or belief of an individual that he/she has not been treated according to established rules and regulations or that the agency has not lived up to expectations. Turning Point recognizes that complaints and grievances, in general, present opportunities for constructive and continued improvement.
The clients and family members of Turning Point may express a grievance in any of the following ways:
- Any Turning Point client may report a grievance with their Primary Counselor who shall attempt to help the client resolve it. If the grievance is not resolved, the Primary Counselor shall assist the client in approaching the Program Coordinator. The Program Coordinator shall respond within 3 days.
- A residential treatment client shall be encouraged to use the weekly Client Government Meeting to state their concerns or issues.
- If the matter is still not resolved, the Primary Counselor or Program Coordinator shall assist the client in discussing the issue with the Clinical Director who has three working days to respond to the grievance.
- If the matter is still not resolved, the client shall be assisted by the Primary Counselor, Program Coordinator or Assistant Director, to put the grievance in writing to the Executive Director. The Executive Director has 5 working days in which to respond in writing to the grievance.
- A Family Member may file a grievance with the Family Counselor or the Clinical or Program Coordinator at any time. If the grievance is not resolved, the family member shall be assisted by the Family Counselor or Program Coordinator to follow the same procedure listed above.
- Should a grievance not be resolved using any of these steps, the client or family member may contact:
Division of Addiction Services at: 1-877-712-1868
- Any grievance, whether filed by a client or a family member, shall not result in retaliation of any kind.